Dialogue incident

Problèmes de connection aux appels vidéo / Video call connection issues

Resolved after 1 hour 20 minutes, affecting Care Platform and Consult + Member Web Application and 1 more, on August 27, 2025.

investigating Aug 27, 2025, 02:22 PM UTC

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.

Started: Aug 27, 2025, 02:22 PM UTC
Resolved: Aug 27, 2025, 03:43 PM UTC
Duration: 1h 20m
Detected by Pingoru: Aug 27, 2025, 02:22 PM UTC

Affected components

Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

investigating Aug 27, 2025, 02:22 PM UTC

Certains usagers éprouvent des difficultés à joindre des appels vidéo sur la plateforme dû à un problème avec un de nos fournisseurs. Une investigation est en cours. Some users are experiencing difficulties joining video calls on the platform due to an issue with one of our vendors. An investigation is in progress.
resolved Aug 27, 2025, 03:43 PM UTC

This incident has been resolved.

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