Resolved after 1 hour, affecting CloudSites Platform, on October 14, 2026.
We are currently aware of an issue affecting access to SiteHQ CloudSites webmail. Engineers are working to restore normal service. Access via POP and IMAP for inbound and SMTP for sending is unaffected. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices. We understand the impact this is having on you and are grateful for your patience.
Affected components
Update timeline
- investigating Oct 14, 2026, 01:19 PM UTC
We are currently aware of an issue affecting access to SiteHQ CloudSites webmail. Engineers are working to restore normal service. Access via POP and IMAP for inbound and SMTP for sending is unaffected. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices. We understand the impact this is having on you and are grateful for your patience.
- resolved Oct 14, 2026, 02:19 PM UTC
Normal service has been restored.
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