Resolved after 11 hours 45 minutes, affecting CloudSites Platform, on October 12, 2026.
Normal service was restored earlier today, and monitoring since has shown no further issues. Thank you for your patience.
Affected components
Update timeline
- identified Oct 12, 2026, 09:34 AM UTC
Engineers are currently investigating an issue affecting access to SiteHQ CloudSites webmail, with customers attempting to login encountering an error message. Access via POP and IMAP for inbound and SMTP for sending is unaffected. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices. We understand the impact this is having on you and are grateful for your patience. Engineers remain fully engaged and we will post further updates here as progress is made.
- resolved Oct 12, 2026, 06:46 PM UTC
Normal service was restored earlier today, and monitoring since has shown no further issues. Thank you for your patience.
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