Resolved after 1 hour 15 minutes, affecting Voice over IP (VoIP), on May 2, 2025.
This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
Affected components
Update timeline
- investigating May 02, 2025, 02:39 PM UTC
We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
- identified May 02, 2025, 02:54 PM UTC
The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.
- resolved May 02, 2025, 03:55 PM UTC
This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
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