Resolved after 1 day, on October 22, 2025.
From approximately 9:20 AM to 11:03 AM EST today, some users may have experienced bounce-backs when sending emails to Deque addresses. The issue was caused by a misconfiguration and has been fully resolved. All email services are now functioning normally. If you have any questions or need further help, please feel free to submit a request at support.deque.com. Note: If you sent emails during this incident that bounced, we request you to kindly resend those messages.
Update timeline
- resolved Oct 22, 2025, 03:53 PM UTC
From approximately 9:20 AM to 11:03 AM EST today, some users may have experienced bounce-backs when sending emails to Deque addresses. The issue was caused by a misconfiguration and has been fully resolved. All email services are now functioning normally. If you have any questions or need further help, please feel free to submit a request at support.deque.com. Note: If you sent emails during this incident that bounced, we request you to kindly resend those messages.
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