Deque incident
Email Delivery Issue | Delayed or Missing Emails from Deque
Resolved after 18 hours 36 minutes, on October 20, 2026.
Email delivery has been restored, and emails from Deque, including password reset and user provisioning emails, are now being delivered normally. If you requested a password reset or provisioned users while this issue was ongoing and did not receive the email, please request it again. We are continuing to monitor the situation closely. If you continue to experience issues, please contact us at [email protected].
Update timeline
- identified Oct 20, 2026, 08:33 PM UTC
Some customers are not receiving emails from Deque, including password reset emails. Our team has identified the cause and is working to restore normal email delivery. If you need help accessing your account in the meantime, please contact us at [email protected] and we’ll be happy to assist.
- monitoring Oct 21, 2026, 06:06 AM UTC
Email delivery has been restored, and emails from Deque, including password reset and user provisioning emails, are now being delivered normally. If you requested a password reset or provisioned users while this issue was ongoing and did not receive the email, please request it again. We are continuing to monitor the situation closely. If you continue to experience issues, please contact us at [email protected].
- resolved Oct 21, 2026, 03:10 PM UTC
This incident has been resolved.
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