Resolved after 1 day 18 hours, affecting App and Website, on April 20, 2026.
Our payouts are now being paid out in time, and any existing affected orders have now been processed and paid out.
Affected components
Update timeline
- investigating Apr 20, 2026, 04:25 PM UTC
We are aware of an issue where some sellers are not getting paid out in the correct time frame after their item has been delivered. Our team is actively investigating and working on a fix — if you are affected, please contact our support team for assistance.
- monitoring Apr 21, 2026, 09:48 AM UTC
We identified the root cause of an issue where some sellers were not getting paid out in the correct time frame after their item had been delivered. A fix has been deployed — if you are affected, please contact our support team for assistance.
- resolved Apr 22, 2026, 11:00 AM UTC
Our payouts are now being paid out in time, and any existing affected orders have now been processed and paid out.
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