Deepgram Voice AI incident

[Deepgram API] Elevated Batch Error Rates: 400 error code responses

Resolved after 23 hours 7 minutes, affecting Batch API and Streaming API and 1 more, on July 28, 2026.

monitoring Jul 28, 2026, 05:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 28, 2026, 02:00 PM UTC
Resolved
Jul 29, 2026, 01:08 PM UTC
Duration
23h 7m
Detected by Pingoru
Jul 28, 2026, 02:00 PM UTC

Affected components

Batch APIStreaming APITTS API

Update timeline

  1. investigating Jul 28, 2026, 03:55 PM UTC

    We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds.

  2. investigating Jul 28, 2026, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2026, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 28, 2026, 04:17 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Jul 28, 2026, 04:32 PM UTC

    We are continuing to investigate an issue where some STT batch, STT streaming, and TTS requests are returning 4xx errors or websocket streams are closing.

  6. monitoring Jul 28, 2026, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 29, 2026, 01:08 PM UTC

    This incident has been resolved.

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