Resolved after 1 hour 39 minutes, affecting Current status by service (Debales AI Platform (debales.ai)), on September 1, 2026.
The fix has been deployed and verified against live traffic. Email sending is working normally for all affected accounts. We're continuing to monitor closely over the next 24 hours to confirm full stability.
Affected components
Update timeline
- investigating Sep 01, 2026, 03:43 PM UTC
We received reports of email sending failures for some customers, with an error shown when attempting to send. Our team began investigating immediately.
- investigating Sep 01, 2026, 04:22 PM UTC
We identified the cause: an automated security rule was incorrectly flagging a small number of legitimate outgoing emails as suspicious and blocking them. We deployed a targeted fix and began verifying it.
- resolved Sep 01, 2026, 05:22 PM UTC
The fix has been deployed and verified against live traffic. Email sending is working normally for all affected accounts. We're continuing to monitor closely over the next 24 hours to confirm full stability.
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