Debales AI Outage History
Debales AI is up right nowPingoru has recorded 2 incidents for Debales AI: 2 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 1, 2026 Email Sending Failures for Some Customers 1h 39m Current status by service (Debales AI Platform (debales.ai))
Started Sep 01, 2026, 03:43 PM UTC· resolved Sep 01, 2026, 05:22 PM UTC
- investigating Sep 01, 2026, 03:43 PM UTC
We received reports of email sending failures for some customers, with an error shown when attempting to send. Our team began investigating immediately.
- investigating Sep 01, 2026, 04:22 PM UTC
We identified the cause: an automated security rule was incorrectly flagging a small number of legitimate outgoing emails as suspicious and blocking them. We deployed a targeted fix and began verifying it.
- resolved Sep 01, 2026, 05:22 PM UTC
The fix has been deployed and verified against live traffic. Email sending is working normally for all affected accounts. We're continuing to monitor closely over the next 24 hours to confirm full stability.
Minor May 26, 2026 Degraded Performance — High Latency in Voice Agent Calls 2d 7h Current status by service (Debales AI Platform (debales.ai))
Started May 26, 2026, 09:46 AM UTC· resolved May 28, 2026, 04:54 PM UTC
- investigating May 26, 2026, 09:46 AM UTC
We are currently experiencing degraded performance on our Voice Agents, resulting in higher-than-usual latency during calls. Our engineering team is actively working on a fix. Calls are still connecting, but users may notice delays in agent responses until the issue is fully resolved. We will share the next update shortly. Thank you for your patience.
- investigating May 27, 2026, 03:44 PM UTC
The root cause has been fixed internally. We are currently observing the system to ensure stability.
- resolved May 28, 2026, 04:54 PM UTC
Resolved – The performance degradation affecting our Voice Agents has been resolved. Call latency has returned to normal levels, and all systems are fully operational.