Resolved after 1 day, affecting DaySmart Salon, Pet, Body Art, Spa Mobile Apps and Messaging, on October 20, 2025.
AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:44 PM UTC
We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.
- resolved Oct 21, 2025, 03:22 PM UTC
AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.
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Amazon Web Services