Resolved after 41 days 23 hours, affecting DaySmart Remote Access Mobile App, on November 17, 2025.
Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service
Affected components
Update timeline
- investigating Nov 17, 2025, 06:21 PM UTC
We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
- identified Nov 25, 2025, 04:24 PM UTC
Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release
- monitoring Dec 16, 2025, 09:33 PM UTC
On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low
- investigating Dec 18, 2025, 02:26 PM UTC
We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause
- monitoring Dec 18, 2025, 02:50 PM UTC
Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.
- resolved Dec 29, 2025, 06:09 PM UTC
Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service
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