Resolved after 3 hours 11 minutes, affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps, on April 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 21, 2026, 05:04 PM UTC
We are experiencing an issue affecting customer log ins to Cloud. Our team is actively investigating and working to restore access as quickly as possible.
- investigating Apr 21, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 21, 2026, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 21, 2026, 05:34 PM UTC
An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible.
- monitoring Apr 21, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:16 PM UTC
This incident has been resolved.
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