DaySmart incident

Online Booking Website Down

Resolved after 19 minutes, affecting Online Booking, on February 4, 2025.

monitoring Feb 04, 2025, 02:54 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 04, 2025, 02:40 PM UTC
Resolved
Feb 04, 2025, 03:00 PM UTC
Duration
19m
Detected by Pingoru
Feb 04, 2025, 02:40 PM UTC

Affected components

Online Booking

Update timeline

  1. investigating Feb 04, 2025, 02:40 PM UTC

    We are currently investigating an issue where users are getting an error when trying to go to the Online Booking website which is preventing clients from being able to book online.

  2. investigating Feb 04, 2025, 02:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 04, 2025, 02:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 04, 2025, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 04, 2025, 03:00 PM UTC

    This incident has been resolved.

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