DaySmart incident

Issues with logging into accounts

Resolved after 4 hours 33 minutes, affecting Web Apps, on April 28, 2025.

monitoring Apr 28, 2025, 02:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 28, 2025, 02:30 PM UTC
Resolved
Apr 28, 2025, 07:04 PM UTC
Duration
4h 33m
Detected by Pingoru
Apr 28, 2025, 02:30 PM UTC

Affected components

Web Apps

Update timeline

  1. investigating Apr 28, 2025, 02:30 PM UTC

    There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.

  2. identified Apr 28, 2025, 02:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2025, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2025, 07:04 PM UTC

    This incident has been resolved.

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