Resolved after 3 hours 40 minutes, affecting Request Manager, on August 26, 2025.
A fix has been implemented and we are monitoring results.
Affected components
Request Manager
Update timeline
- investigating Aug 26, 2025, 04:58 PM UTC
Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
- identified Aug 26, 2025, 06:16 PM UTC
The issue has been identified and we are working on a resolution.
- monitoring Aug 26, 2025, 07:56 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 26, 2025, 08:39 PM UTC
This issue has been resolved!
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