DataGrail incident

Platform-wide service disruption

Resolved after 48 minutes, affecting Request Manager and Live Data Map and 1 more, on August 22, 2026.

identified Aug 22, 2026, 09:42 PM UTC

We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.

Started
Aug 22, 2026, 09:42 PM UTC
Resolved
Aug 22, 2026, 10:31 PM UTC
Duration
48m
Detected by Pingoru
Aug 22, 2026, 09:42 PM UTC

Affected components

Request ManagerLive Data MapIntake Forms

Update timeline

  1. identified Aug 22, 2026, 09:42 PM UTC

    We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.

  2. resolved Aug 22, 2026, 10:31 PM UTC

    This incident has been resolved.

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