Resolved after 1 hour 33 minutes, affecting App, on May 11, 2026.
Problem: Users cannot access objects in the Dictionary module. This is unexpected because the ACM rules contain an AllUsers rule which should grant access to the Dictionary module. Current Status: We suspect a security cache issue. To fix this, we created a support user via the CMS to force a cache refresh. We are currently waiting for the customer to confirm if this resolved the problem. Next Steps: If the issue persists, we will investigate a potential OI (Object Index) issue. In that case, a rebuild index may be required.
Affected components
Update timeline
- investigating May 11, 2026, 10:54 AM UTC
Problem: Users cannot access objects in the Dictionary module. This is unexpected because the ACM rules contain an AllUsers rule which should grant access to the Dictionary module. Current Status: We suspect a security cache issue. To fix this, we created a support user via the CMS to force a cache refresh. We are currently waiting for the customer to confirm if this resolved the problem. Next Steps: If the issue persists, we will investigate a potential OI (Object Index) issue. In that case, a rebuild index may be required.
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