CyberNut incident

Degraded Performance: Reporting Emails / Accessing Training via Gmail Mobile App (iOS/Android)

Resolved after 2 days 2 hours, affecting End User Training, on February 4, 2026.

resolved Feb 06, 2026, 08:29 PM UTC

The fix has been deployed, and we will continue to monitor closely over the next 72 hours.

Affected components

End User Training

investigating Feb 04, 2026, 06:29 PM UTC

Investigating – We’re investigating an issue where users reporting emails or opening CyberNut training content from the Gmail mobile app (iOS/Android) may experience delays or timeouts. Users can retry, or access training from a desktop browser as a workaround. We’ll share updates as we learn more.
identified Feb 04, 2026, 10:26 PM UTC

CyberNut has identified a small number of images causing delayed loading, specifically in Safari. We are working on - Loading images in background while the page loads - Optimization of the images
monitoring Feb 05, 2026, 04:55 PM UTC

CyberNut is in the process of deploying a fix. This is expected to be live Friday, 7 February 2026 at 12pm CST.
resolved Feb 06, 2026, 08:29 PM UTC

The fix has been deployed, and we will continue to monitor closely over the next 72 hours.

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