CyberNut Outage History
CyberNut is up right nowPingoru has recorded 9 incidents for CyberNut: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 141 of 720 (20%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 536 (0%) |
Incidents, newest first
Minor May 5, 2026 CyberNut Issue: Greyed out icons appearing on admin dashboard for some accounts 2h 54m Admin Dashboard, End User Training
Started May 05, 2026, 08:27 PM UTC· resolved May 05, 2026, 11:22 PM UTC
- investigating May 05, 2026, 08:27 PM UTC
Cybernut is currently investigating reports of greyed out icons appearing on certain accounts within the admin dashboard, which don't allow navigation to the respective areas of CyberNut's platform. The root cause is under investigation and updates will be posted as the investigation progresses.
- identified May 05, 2026, 10:31 PM UTC
The issue has been identified, and a fix is currently being deployed.
- resolved May 05, 2026, 11:22 PM UTC
This issue has been resolved.
Major April 20, 2026 Incident: Groups are failing to load (Google Accounts) 22h 14m Admin Dashboard
Started Apr 20, 2026, 06:08 PM UTC· resolved Apr 21, 2026, 04:22 PM UTC
- investigating Apr 20, 2026, 06:08 PM UTC
We are currently investigating an issue causing Google Account's User Groups to fail to load during campaign creation.
- resolved Apr 21, 2026, 04:22 PM UTC
This issue has been resolved.
Minor April 1, 2026 Automated Threat Terminator (ATT) Scoring Issue 4d 22h Admin Dashboard
Started Apr 01, 2026, 07:32 PM UTC· resolved Apr 06, 2026, 05:59 PM UTC
- investigating Apr 01, 2026, 07:32 PM UTC
We are currently investigating an issue where for some Accounts CyberNut's Automated Threat Terminator is assigning a score of 0 to all threats. This may impact users’ ability to accurately assess and prioritize threats within the CyberNut platform. Our engineering team is aware of the issue and is actively working on a fix. We will provide updates as more information becomes available.
- identified Apr 02, 2026, 10:26 PM UTC
The issue has been identified, and a fix is in process.
- resolved Apr 06, 2026, 05:59 PM UTC
The fix has been deployed.
Minor April 1, 2026 CyberNut Reported Threats Issue: Microsoft Instances Missing Threat Data 4d 22h Admin Dashboard, Microsoft Add-In
Started Apr 01, 2026, 07:30 PM UTC· resolved Apr 06, 2026, 05:58 PM UTC
- investigating Apr 01, 2026, 07:30 PM UTC
We are currently investigating an issue affecting Microsoft instances where headers from reported threats are not being displayed in the CyberNut dashboard. Impact: Users may be unable to fully analyze or manage reported threats, as header data (which is important for investigation and triage) is not available. Our engineering team is aware of the issue and is actively working on a fix. We will provide updates as more information becomes available.
- identified Apr 02, 2026, 10:26 PM UTC
The issue has been identified, and a fix is in process.
- resolved Apr 06, 2026, 05:58 PM UTC
A fix has been deployed, and all threats reported post 3 April 2026 are showing headers correctly.
Minor February 4, 2026 Degraded Performance: Reporting Emails / Accessing Training via Gmail Mobile App (iOS/Android) 2d 2h End User Training
Started Feb 04, 2026, 06:29 PM UTC· resolved Feb 06, 2026, 08:29 PM UTC
- investigating Feb 04, 2026, 06:29 PM UTC
Investigating – We’re investigating an issue where users reporting emails or opening CyberNut training content from the Gmail mobile app (iOS/Android) may experience delays or timeouts. Users can retry, or access training from a desktop browser as a workaround. We’ll share updates as we learn more.
- identified Feb 04, 2026, 10:26 PM UTC
CyberNut has identified a small number of images causing delayed loading, specifically in Safari. We are working on - Loading images in background while the page loads - Optimization of the images
- monitoring Feb 05, 2026, 04:55 PM UTC
CyberNut is in the process of deploying a fix. This is expected to be live Friday, 7 February 2026 at 12pm CST.
- resolved Feb 06, 2026, 08:29 PM UTC
The fix has been deployed, and we will continue to monitor closely over the next 72 hours.
Minor December 10, 2025 Investigating Issues with Reported Threats Feature 2h 19m Admin Dashboard, End User Training
Started Dec 10, 2025, 08:34 PM UTC· resolved Dec 10, 2025, 10:53 PM UTC
- identified Dec 10, 2025, 08:34 PM UTC
We are currently investigating two issues linked to Cybernut's Reported Threats feature. Firstly, for certain users/accounts, there can be an inability to successfully report an email, with a timeout occurring instead. Secondly, certain Cybernut training emails are being routed to the Reported Threats section of our Admin Dashboard, and are being treated as threats, as opposed to part of our training. Our Engineering team has identified the issue, and we expect a solution to be deployed by EOB today (Wednesday 10 December). We will continue to provide updates on an ongoing basis.
- resolved Dec 10, 2025, 10:53 PM UTC
Engineering has deployed a fix, and systems are back fully operational.
Major November 7, 2025 Campaign Email Delivery Interruption 2d 3h End User Training
Started Nov 07, 2025, 03:51 PM UTC· resolved Nov 09, 2025, 07:24 PM UTC
- identified Nov 07, 2025, 03:51 PM UTC
We’re currently investigating an issue where certain users are not receiving campaign emails. Our engineering team has identified the root cause and is actively implementing a fix to restore normal delivery. We expect full service to be stabilized by end of the day, Friday 7 November.
- resolved Nov 09, 2025, 07:24 PM UTC
The fix has been deployed, and normal delivery is restored.
Critical October 29, 2025 Azure Outage 18h 41m Microsoft Add-In
Started Oct 29, 2025, 08:31 PM UTC· resolved Oct 30, 2025, 03:12 PM UTC
- monitoring Oct 29, 2025, 08:31 PM UTC
Azure Front Door - Connectivity issues - Observing recovery. See Status: https://azure.status.microsoft/en-us/status
- resolved Oct 30, 2025, 03:12 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Outage –
Started Oct 20, 2025, 10:00 AM UTC· resolved Oct 20, 2025, 10:00 AM UTC
- resolved Oct 29, 2025, 08:42 PM UTC
Major Global Outage of AWS US-East-1 affected several services in the platform