CyberFOX incident
[PasswordBoss] Investigating Degraded Backend Services
Resolved after 2 hours 29 minutes, affecting Cloud Services and CyberFOX Password Manager Portal and 1 more, on December 12, 2024.
We have identified the root cause of the service degradation impacting some users’ ability to sign into Password Boss. The issue was traced to a instance not releasing database connections as expected. Our engineering team took immediate action to replace the affected instance, and the system has since returned to normal operation. We are actively monitoring the environment to ensure continued stability and are implementing safeguards to prevent a recurrence of this issue. We sincerely apologize for the inconvenience this may have caused and appreciate your patience as we worked to resolve it. If you continue to experience any issues, please reach out to our support team for further assistance.
Affected components
Update timeline
- investigating Dec 12, 2024, 05:38 PM UTC
We are investigating an issue with some of our backend services being degraded, you may experience a temporary interruption signing into Password Boss. We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact on your user experience.
- monitoring Dec 12, 2024, 07:01 PM UTC
We have identified the root cause of the service degradation impacting some users’ ability to sign into Password Boss. The issue was traced to a instance not releasing database connections as expected. Our engineering team took immediate action to replace the affected instance, and the system has since returned to normal operation. We are actively monitoring the environment to ensure continued stability and are implementing safeguards to prevent a recurrence of this issue. We sincerely apologize for the inconvenience this may have caused and appreciate your patience as we worked to resolve it. If you continue to experience any issues, please reach out to our support team for further assistance.
- resolved Dec 12, 2024, 08:07 PM UTC
This incident has been resolved.
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