Is CyberFOX down?

We are investigating an issue causing some AutoElevate agents to appear offline or delay their check-in to our servers. As a precaution, we have applied a temporary throttle on agent settings requests to keep the service stable while we identify the cause. Endpoints remain protected — existing rules and elevation policies continue to enforce locally. You may see agents listed as offline in the Admin Portal, and new setting changes or approvals may be delayed in reaching those endpoints. Our engineering team is actively investigating. We will post an update as soon as we have more information.

The performance issue affecting agent check-ins was caused by a larger-than-expected load that has reduced. We are gradually easing the temporary throttle on agent settings requests. Agents are reconnecting and returning to normal status. A small number may continue to show as offline for a short time while they check in — no action is required on your part. We are continuing to monitor and will post a final update once all agents have recovered.

This incident is now resolved — all agents have reconnected and are reporting normally. We've removed the temporary throttle on agent settings requests, and the service is back to full capacity. If any agent still shows offline, please open a support ticket so we can look into it. Thanks for your patience while we worked through this.

We are investigating an issue causing some AutoElevate agents to appear offline or delay their check-in to our servers. Following an update deployed last night, agents began refreshing their settings at the same time, which placed unusually high load on the service that delivers agent settings. Endpoints with agents in this state remain protected — existing rules and elevation policies continue to enforce locally. However, you may see agents listed as offline in the Admin Portal, and new setting changes or approvals may be delayed in reaching those endpoints. Our engineering team is actively working to restore normal capacity. We will post an update within 60 minutes or as soon as we have more information.

The service is now stable. We have applied a throttle to agent settings requests to prevent the surge in check-ins from overloading the service. The majority of agents have reconnected and are reporting normally. A small number of agents are still waiting to receive their updated settings and may continue to show as offline for a short period while they check in under the new throttle. No action is required on your part — these agents will return online automatically. We are continuing to monitor and will post a final update once all agents have recovered.

This incident is resolved. All agents have reconnected and are reporting normally. The temporary throttle on agent settings requests has been removed, and the service is operating at full capacity. If you still see an agent showing as offline, please open a ticket with our support team so we can investigate. We apologize for the disruption and thank you for your patience.

We are currently performing a controlled platform deployment across DNS services, user authentication, agent authentication, and several supporting services. During this deployment, some services may experience intermittent reliability issues for the next approximately two hours. DNS resolution remains our highest priority. We are actively monitoring the platform throughout the deployment and have safeguards in place to detect and address any impact to DNS availability as quickly as possible. We understand the critical role Cyberfox DNS plays in your environment and are treating this deployment with the highest level of care. Our team is monitoring the rollout closely and will provide updates as the deployment progresses. Thank you for your patience while we complete this work.

We are continuing to monitor for any further issues.

This incident has been resolved.