CyberFOX incident

Database Maintenance

Resolved after 4 hours 50 minutes, affecting Cloud Services and CyberFOX Password Manager Portal and 1 more, on January 7, 2025.

resolved Jan 07, 2025, 05:31 AM UTC

The issue affecting our main database has been fully resolved. All services are functioning normally.

Started
Jan 07, 2025, 12:40 AM UTC
Resolved
Jan 07, 2025, 05:31 AM UTC
Duration
4h 50m
Detected by Pingoru
Jan 07, 2025, 12:40 AM UTC

Affected components

Cloud ServicesCyberFOX Password Manager PortalCyberFOX Password Manager Partner PortalMobile AppsDesktop Clients

Update timeline

  1. identified Jan 07, 2025, 12:40 AM UTC

    Our cloud engineering team is currently working to resolve an issue affecting our main database. During this time, you may experience brief service interruptions, but we expect any disruptions to be short-lived. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. monitoring Jan 07, 2025, 01:31 AM UTC

    Our cloud engineering team has resolved the issue affecting our main database. Services have returned to normal and any disruptions experienced should now be cleared. We appreciate your patience while we worked to resolve the issue and will continue to monitor for any further concerns.

  3. resolved Jan 07, 2025, 05:31 AM UTC

    The issue affecting our main database has been fully resolved. All services are functioning normally.

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