CyberFOX incident

[AutoElevate] Upstream Provider Issue

Resolved after 22 hours 28 minutes, affecting Heroku Platform for AutoElevate and Admin Portal, on June 10, 2025.

resolved Jun 11, 2025, 01:31 PM UTC

We have been monitoring the issue and our upstream provider has resolved the issue.

Started
Jun 10, 2025, 03:02 PM UTC
Resolved
Jun 11, 2025, 01:31 PM UTC
Duration
22h 28m
Detected by Pingoru
Jun 10, 2025, 03:02 PM UTC

Affected components

Heroku Platform for AutoElevateAdmin Portal

Update timeline

  1. monitoring Jun 10, 2025, 03:02 PM UTC

    Company & Location merging is currently not available due to an upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider.

  2. monitoring Jun 10, 2025, 09:07 PM UTC

    Company & Location merging appears to be working again and we are currently monitoring the upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider. Here is a link with additional details from our upstream provider: https://status.heroku.com/incidents/2822

  3. resolved Jun 11, 2025, 01:31 PM UTC

    We have been monitoring the issue and our upstream provider has resolved the issue.

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