Curve incident

Third-party Unplanned Maintenance - 10th November 2024

Resolved after 11 minutes, affecting Transactions processing, on November 10, 2024.

resolved Nov 10, 2024, 02:47 AM UTC

We are monitoring a return of traffic to our online transactions. We apologise on behalf of our third-party partners for this unplanned maintenance window, and appreciate your understanding. Happy spending!

Started
Nov 10, 2024, 02:36 AM UTC
Resolved
Nov 10, 2024, 02:47 AM UTC
Duration
11m
Detected by Pingoru
Nov 10, 2024, 02:36 AM UTC

Affected components

Transactions processing

Update timeline

  1. identified Nov 10, 2024, 02:36 AM UTC

    One of our partners has needed to carry out essential unplanned maintenance on Sunday, 10rd November 2024 between 02:00 AM GMT and 04:00 AM GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.

  2. monitoring Nov 10, 2024, 02:40 AM UTC

    An update from our partner causing this downtime: "We expect a maximum of 90 minutes of downtime during this maintenance window, all calls to the 3DS services will receive a status “U” during this period. Our operations team will closely monitor service performance before, during, and after this maintenance period."

  3. resolved Nov 10, 2024, 02:47 AM UTC

    We are monitoring a return of traffic to our online transactions. We apologise on behalf of our third-party partners for this unplanned maintenance window, and appreciate your understanding. Happy spending!

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