Resolved after 57 minutes, affecting Transactions processing, on April 30, 2025.
We have moved payment traffic over to another acquirer to process payments. This should mitigate any issues, while our other acquirer gets things up and running. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 30, 2025, 11:52 AM UTC
We’re aware of some issues affecting the payment processing at the moment. One of our partners is having an issue. We’re already looking into this to mitigate the problem. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- monitoring Apr 30, 2025, 11:54 AM UTC
We have moved payment traffic over to another acquirer to process payments. This should mitigate any issues, while our other acquirer gets things up and running. We apologise for any inconvenience caused.
- resolved Apr 30, 2025, 12:49 PM UTC
This incident has been resolved.
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