Resolved after 12 hours 36 minutes, affecting Transactions processing, on May 7, 2025.
We’ve observed that the ability to add new credit cards to wallets has returned to normal levels. Our team is continuing to monitor the situation to ensure stability. We’re still awaiting final confirmation from our vendor, and we’ll share another update once the issue is officially resolved. Thank you for your patience throughout this incident.
Affected components
Update timeline
- identified May 07, 2025, 06:54 PM UTC
We’re currently experiencing an issue where users are unable to add new cards to the wallets. This is due to an outage with one of our third-party acquirers. Our team is actively monitoring the situation and working closely with the vendor to restore functionality as quickly as possible. Existing cards and wallet functionality remain unaffected. We’ll provide updates here as soon as we have more information. Thank you for your patience and understanding.
- monitoring May 07, 2025, 08:01 PM UTC
Our third-party vendor has reported a partial recovery of the services affecting card onboarding. While some operations may be starting to return to normal, the issue is not yet fully resolved. We continue to monitor the situation closely and will post another update as soon as full service is confirmed. Thank you for your continued patience.
- monitoring May 07, 2025, 10:27 PM UTC
We’ve observed that the ability to add new credit cards to wallets has returned to normal levels. Our team is continuing to monitor the situation to ensure stability. We’re still awaiting final confirmation from our vendor, and we’ll share another update once the issue is officially resolved. Thank you for your patience throughout this incident.
- resolved May 08, 2025, 07:31 AM UTC
This incident has been resolved.
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