Resolved after 1 hour 43 minutes, affecting Transactions processing, on August 9, 2025.
The issue has been resolved, and we apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Aug 09, 2025, 12:40 PM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.
- identified Aug 09, 2025, 01:10 PM UTC
We have identified that the service degradation is caused by elevated latency from Mastercard, which is leading to intermittent transaction declines. We’ll provide updates as soon as more information becomes available.
- monitoring Aug 09, 2025, 01:37 PM UTC
We are seeing improvements in both transaction declines and latency. We continue to monitor the situation closely.
- resolved Aug 09, 2025, 02:23 PM UTC
The issue has been resolved, and we apologize for any inconvenience this may have caused.
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