Resolved after 17 hours 15 minutes, affecting Transactions processing and In-app Curve functionality and 1 more, on September 3, 2026.
We're marking this incident as resolved. We apologize for the inconvenience this may have caused and appreciate your patience throughout.
Affected components
Update timeline
- investigating Sep 03, 2026, 02:39 PM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.
- identified Sep 03, 2026, 02:54 PM UTC
We've identified the issue as being caused by a third-party API we depend on. There is no fix yet, but we are actively working with the third-party provider to resolve this as quickly as possible. We'll share more as soon as we have an update.
- identified Sep 03, 2026, 03:12 PM UTC
This is due to an issue with Mastercard's APIs, which we depend on for processing, and may be impacting some in-app functionality. We'll share more as soon as we have an update.
- identified Sep 03, 2026, 05:31 PM UTC
This issue is still ongoing and we don't yet have a resolution. We appreciate your patience and will share more as soon as we have an update.
- identified Sep 03, 2026, 09:45 PM UTC
Mastercard's service has been restored and we're seeing things return to normal. We'll continue monitoring closely until we can confirm full resolution.
- monitoring Sep 03, 2026, 09:46 PM UTC
Mastercard's service has been restored and we're seeing things return to normal. We'll continue monitoring closely until we can confirm full resolution.
- resolved Sep 04, 2026, 07:54 AM UTC
We're marking this incident as resolved. We apologize for the inconvenience this may have caused and appreciate your patience throughout.
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