Criteo Outage History
Criteo is up right nowPingoru has recorded 73 incidents for Criteo: 61 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 61 of 720 (9%) |
| May 2026 | 1 | 7 of 744 (1%) |
| June 2026 | 4 | 29 of 720 (4%) |
| July 2026 | 9 | 60 of 744 (8%) |
| August 2026 | 2 | 12 of 744 (2%) |
| September 2026 | 3 | 78 of 720 (11%) |
| October 2026 | 1 | 3 of 592 (1%) |
Incidents, newest first
Minor December 11, 2025 Users may have trouble with Commerce Max and Commerce Yield line item auto-approval –
Started Dec 11, 2025, 10:59 PM UTC· resolved Dec 11, 2025, 10:59 PM UTC
- resolved Dec 11, 2025, 10:59 PM UTC
Dec 11, 23:59 CET Resolved - This incident has been resolved. Dec 11, 17:30 CET Identified - Users may have trouble using Commerce Max/Commerce Yield Line Item auto-approval functionality. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Minor November 25, 2025 Users may have trouble accessing Commerce Growth component –
Started Nov 25, 2025, 06:31 PM UTC· resolved Nov 25, 2025, 06:31 PM UTC
- resolved Nov 25, 2025, 06:31 PM UTC
Nov 25, 19:31 CET Resolved - This incident has been resolved. Nov 25, 19:21 CET Update - We are continuing to investigate this issue. Nov 25, 19:20 CET Update - We are continuing to investigate this issue. Nov 25, 19:19 CET Investigating - Users may have trouble accessing Commerce Growth UI component. Delivery is not impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Minor November 12, 2025 Offsite Campaign Sales Data Display Issue (Non-EUR Markets) –
Started Nov 12, 2025, 05:02 PM UTC· resolved Nov 12, 2025, 05:02 PM UTC
- resolved Nov 12, 2025, 05:02 PM UTC
Nov 12, 18:02 CET Resolved - The fix for the issue affecting Offsite campaign reporting in markets using currencies other than EUR has been successfully deployed to production today. From now on, newly calculated values for Sales and ROAS will display correctly for all CMax Offsite clients. Please note that this was a UI display issue only — campaign performance, data collection, and delivery were not affected at any point. Thank you for your patience and understanding while we worked to resolve this issue. Nov 6, 15:24 CET Identified - Update - We’ve identified the root cause of the issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Our teams are currently building a fix, with the release planned for November 12th, 2025. Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected. We appreciate your continued patience and understanding while we work to fully resolve this issue. Nov 5, 18:22 CET Investigating - We’ve identified an issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Sales data in the UI currently display values converted to EUR but with the local currency sign (e.g., 30 JPY instead of 5,200 JPY). Impact: - KPIs impacted: Sales, ROAS - Scope: All offsite retailers not using EUR - Root cause: Under investigation Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected. We’re actively working on a fix and will update this incident once the issue is resolved.
Minor October 20, 2025 Users may receive an error when trying to open a line item –
Started Oct 20, 2025, 10:08 AM UTC· resolved Oct 20, 2025, 10:08 AM UTC
- resolved Oct 20, 2025, 10:08 AM UTC
Oct 20, 12:08 CEST Resolved - This incident has been resolved. Oct 20, 11:38 CEST Investigating - Users may receive an error when trying to open a line item. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Minor October 7, 2025 Users may have trouble with Commerce Max and/or Commerce Yield Campaign and Line Item creation 7h 51m Campaigns, Analytics, Audiences
Started Oct 07, 2025, 10:17 AM UTC· resolved Oct 07, 2025, 06:09 PM UTC
- investigating Oct 07, 2025, 10:17 AM UTC
Users may have trouble using Commerce Max and/or Commerce Yield line item creation. We've discovered that creating campaigns and line items no longer are auto-approved for Admin users. We are investigating. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- resolved Oct 07, 2025, 06:09 PM UTC
Resolved – The issue preventing Admin users from having campaigns and line items auto-approved in Commerce Max and/or Commerce Yield has been fixed. All campaign and line item creation should now work as expected. We apologize for the disruption and appreciate your patience while we resolved this issue.
Minor September 23, 2025 Users may have trouble with Commerce Max and/or Commerce Yield Reporting Module 4h 50m Analytics
Started Sep 23, 2025, 10:16 AM UTC· resolved Sep 23, 2025, 03:06 PM UTC
- investigating Sep 23, 2025, 10:16 AM UTC
Users may have trouble using Commerce Max and/or Commerce Yield Reporting Module Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- resolved Sep 23, 2025, 03:06 PM UTC
This incident has been resolved.
Major September 18, 2025 Data Processing Delays - Commerce Max and Yield API Tools Affected 10h 37m Analytics
Started Sep 18, 2025, 10:22 AM UTC· resolved Sep 18, 2025, 08:59 PM UTC
- investigating Sep 18, 2025, 10:22 AM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. No data has been lost and the incident is being investigated.
- resolved Sep 18, 2025, 08:59 PM UTC
Our data processing infrastructure was running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. The issue was resolved and the data is catching up to expected values.
Major September 18, 2025 Users may have trouble accessing Commerce Max and/or Commerce Yield: Analytics Module. 54m Analytics
Started Sep 18, 2025, 09:05 AM UTC· resolved Sep 18, 2025, 09:59 AM UTC
- investigating Sep 18, 2025, 09:05 AM UTC
Demand-side Analytics section is randomly not accessible on Commerce Max and Commerce Yield account. All users are impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- resolved Sep 18, 2025, 09:59 AM UTC
Users may have trouble using Commerce Max and/or Commerce Yield component: Analytics Module. We have confirmed that the incident is over and that the service is operating normally.
Minor September 11, 2025 Users may have trouble with Criteo API analytics performance 3d 23h Campaign, Analytics, Audiences, Catalog and 6 more
Started Sep 11, 2025, 01:55 PM UTC· resolved Sep 15, 2025, 01:55 PM UTC
- investigating Sep 11, 2025, 01:55 PM UTC
Users may have trouble using Criteo API Analytics. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- identified Sep 12, 2025, 05:04 PM UTC
Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.
- identified Sep 12, 2025, 05:06 PM UTC
Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.
- monitoring Sep 12, 2025, 07:13 PM UTC
The incident has improved and report generation is currently working. We are continuing to monitor the situation for any possible recurrence of the issue
- resolved Sep 15, 2025, 01:55 PM UTC
This incident has been resolved. There should be no more delays with the RM API.
Major September 9, 2025 Users may have trouble with Commerce Max and/or Commerce Yield component performance 14m Campaigns, Analytics, Audiences, Billing and 2 more
Started Sep 09, 2025, 12:16 PM UTC· resolved Sep 09, 2025, 12:31 PM UTC
- investigating Sep 09, 2025, 12:16 PM UTC
Users may have trouble using Commerce Max and/or Commerce Yield component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- resolved Sep 09, 2025, 12:31 PM UTC
Users may have trouble using Commerce Max and/or Commerce Yield component. We have confirmed that the incident is over and that the service is operating normally.
Minor August 22, 2025 Commerce Growth - Event Tracking Timeline is empty 7m OneTag - Event Tracking
Started Aug 22, 2025, 12:10 PM UTC· resolved Aug 22, 2025, 12:17 PM UTC
- investigating Aug 22, 2025, 12:10 PM UTC
Dear users, we are currently experiencing an issue on Commerce Growth Event Tracking that is impacting all advertisers. At this time, the Event Timeline may appear empty. The root cause has been identified, and our technical team is actively working on a fix. We apologize for any inconvenience this may cause and thank you for your patience. We will share an update once the issue is resolved.
- resolved Aug 22, 2025, 12:17 PM UTC
Dear customers, The issue impacting Commerce Growth Event Tracking has now been resolved ✅. The Event Timeline is displaying correctly again. We apologize for the inconvenience this may have caused and thank you for your patience while our team worked on a fix.
Major August 15, 2025 Users may have trouble accessing the Creative library 10h 5m Campaigns
Started Aug 15, 2025, 11:36 AM UTC· resolved Aug 15, 2025, 09:41 PM UTC
- investigating Aug 15, 2025, 11:36 AM UTC
Users may have trouble accessing the Creative library Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- resolved Aug 15, 2025, 09:41 PM UTC
Users can access the Creative Library again