Criteo incident
Users may have trouble with Criteo API analytics performance
Resolved after 3 days 23 hours, affecting Campaign and Analytics and 1 more, on September 11, 2025.
This incident has been resolved. There should be no more delays with the RM API.
Affected components
Update timeline
- investigating Sep 11, 2025, 01:55 PM UTC
Users may have trouble using Criteo API Analytics. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
- identified Sep 12, 2025, 05:04 PM UTC
Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.
- identified Sep 12, 2025, 05:06 PM UTC
Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.
- monitoring Sep 12, 2025, 07:13 PM UTC
The incident has improved and report generation is currently working. We are continuing to monitor the situation for any possible recurrence of the issue
- resolved Sep 15, 2025, 01:55 PM UTC
This incident has been resolved. There should be no more delays with the RM API.
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