Resolved after 5 hours 15 minutes, affecting Moneris Solutions, on February 20, 2026.
Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.
Affected components
Update timeline
- investigating Feb 20, 2026, 06:14 PM UTC
We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
- identified Feb 20, 2026, 06:29 PM UTC
The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.
- monitoring Feb 20, 2026, 06:46 PM UTC
We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.
- monitoring Feb 20, 2026, 08:00 PM UTC
Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.
- resolved Feb 20, 2026, 11:29 PM UTC
This incident has been resolved.
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