Resolved after 6 hours 5 minutes, affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more, on October 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 15, 2025, 02:36 PM UTC
We are investigating an issue with storage nodes *db-iad, *eb-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Oct 15, 2025, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 15, 2025, 05:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 15, 2025, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2025, 08:41 PM UTC
This incident has been resolved.
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