Resolved after 10 hours 22 minutes, affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more, on April 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Apr 15, 2026, 01:42 PM UTC
We have detected an issue that is causing problems accessing the CrashPlan console and are investigating.
- identified Apr 15, 2026, 02:14 PM UTC
The issue has been identified and a fix is being implemented. Further, on-device backups and restores are not affected.
- identified Apr 15, 2026, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 15, 2026, 09:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 12:04 AM UTC
This incident has been resolved.
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