Cortex incident

Ownership calculations degraded for some customers

Resolved after 5 hours 13 minutes, affecting Cortex Web Application and Cortex Public API, on June 26, 2026.

resolved Jun 26, 2026, 07:57 PM UTC

The issue impacting ownership calculations has been resolved. Impacted services have returned to normal operation.

Started
Jun 26, 2026, 02:43 PM UTC
Resolved
Jun 26, 2026, 07:57 PM UTC
Duration
5h 13m
Detected by Pingoru
Jun 26, 2026, 02:43 PM UTC

Affected components

Cortex Web ApplicationCortex Public API

Update timeline

  1. investigating Jun 26, 2026, 02:43 PM UTC

    We are investigating a potential service interruption impacting ownership/member calculations that may impact some customers. Please continue to monitor this page for updates.

  2. identified Jun 26, 2026, 03:08 PM UTC

    Some customers are experiencing issues with ownership calculations. We have identified the issue and are working to refresh ownership across affected customers.

  3. monitoring Jun 26, 2026, 04:57 PM UTC

    The issue with ownership calculations has been resolved and a fix has been implemented. We are monitoring the impacted services and will continue to update this page until we're confident that this is completely resolved.

  4. resolved Jun 26, 2026, 07:57 PM UTC

    The issue impacting ownership calculations has been resolved. Impacted services have returned to normal operation.

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