Cornerstone incident

Emails not processed on FRA SL1

Resolved after 3 hours 56 minutes, affecting Response Time, on September 14, 2026.

monitoring Sep 14, 2026, 03:58 PM UTC

A fix has been implemented, and the queues are no longer stuck. However, it will take some time to clear the backlog. We are continuing to monitor the queue.

Started
Sep 14, 2026, 02:09 PM UTC
Resolved
Sep 14, 2026, 06:06 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 14, 2026, 02:09 PM UTC

Affected components

Response Time

Update timeline

  1. identified Sep 14, 2026, 02:09 PM UTC

    The issue has been identified and engineering is working on restoring the service.

  2. monitoring Sep 14, 2026, 03:58 PM UTC

    A fix has been implemented, and the queues are no longer stuck. However, it will take some time to clear the backlog. We are continuing to monitor the queue.

  3. resolved Sep 14, 2026, 06:06 PM UTC

    This incident has been resolved.

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