Resolved on October 16, 2026.
Some customers on EU SL1 (FRA) may have experienced increased latency beginning at approximately 5:30 AM PT. The degradation primarily impacted the Learner Home service, resulting in slower response times when accessing and navigating the platform. The issue subsided at approximately 7:30 AM PT, and service performance has since returned to normal. We will provide a Root Cause Analysis (RCA) within 7 to 10 business days.
Update timeline
- resolved Oct 16, 2026, 07:41 PM UTC
Some customers on EU SL1 (FRA) may have experienced increased latency beginning at approximately 5:30 AM PT. The degradation primarily impacted the Learner Home service, resulting in slower response times when accessing and navigating the platform. The issue subsided at approximately 7:30 AM PT, and service performance has since returned to normal. We will provide a Root Cause Analysis (RCA) within 7 to 10 business days.
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