Resolved after 3 hours 58 minutes, affecting Convercent Helpline Call Center, on October 20, 2025.
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
Affected components
Convercent Helpline Call Center
Update timeline
- investigating Oct 20, 2025, 02:34 PM UTC
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
- investigating Oct 20, 2025, 05:58 PM UTC
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
- resolved Oct 20, 2025, 06:33 PM UTC
This incident has been resolved.
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