Convercent incident
US Shared Line 1-800-461-9330 Not Reachable through Cell Phones
Notice Vendor's status page →
Resolved after 3 hours 20 minutes, affecting Convercent Helpline Call Center, on June 4, 2026.
The issue has been resolved and calls from the Verizon network are connecting as expected.
Affected components
Convercent Helpline Call Center
Update timeline
- investigating Jun 04, 2026, 02:43 PM UTC
All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
- investigating Jun 04, 2026, 03:03 PM UTC
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
- resolved Jun 04, 2026, 06:04 PM UTC
The issue has been resolved and calls from the Verizon network are connecting as expected.
Your product runs on more than Convercent
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services