Convercent incident
IM-852 Convercent Prod EU - SSO Authentification Errors
Resolved after 1 hour 19 minutes, affecting EU Production, on November 25, 2024.
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-852.
Affected components
Update timeline
- identified Nov 25, 2024, 02:45 PM UTC
Following incident IM-850, some users may observe 'unable to authenticate the user' errors when attempting to login via SSO. Our engineering teams are investigating and further updates will provided shortly.
- resolved Nov 25, 2024, 04:05 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-852.
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