Convercent incident
IM-858 Issue Manager and Disclosure Manager Loading Issues
Resolved after 5 hours 38 minutes, affecting EU Production, on November 26, 2024.
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-858. Root cause analysis investigations have been initiated and an RCA will be provided.
Affected components
Update timeline
- identified Nov 26, 2024, 09:21 AM UTC
Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.
- identified Nov 26, 2024, 10:27 AM UTC
We are actively reviewing the mitigation measures and have engaged our third-party partners for their assistance. We will share further updates as soon as they become available.
- identified Nov 26, 2024, 12:54 PM UTC
We've identified the root cause and continue to evaluate the corrective measures required to mitigate the impact.
- resolved Nov 26, 2024, 03:00 PM UTC
Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-858. Root cause analysis investigations have been initiated and an RCA will be provided.
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