Resolved after 2 days 21 hours, affecting EU Production, on January 4, 2025.
We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.
Affected components
Update timeline
- investigating Jan 04, 2025, 06:26 PM UTC
We’ve identified an issue affecting the delivery of OneTrust emails serviced by our third party provider SendGrid. Customers hosted in EU Production may notice a delay in the delivery of email notifications from the platform. We’re investigating this issue further and we’ll provide an update as soon as possible.
- investigating Jan 04, 2025, 10:18 PM UTC
Our third party provider SendGrid has performed corrective actions, which we anticipate has prevented further impact from occurring. Customers hosted in the EU Production environment may potentially see delays in the delivery of email notifications that should have occurred prior to this action. We’re reviewing our environment to confirm the current impact and determine any further troubleshooting steps. We’ll provide an update once this review is complete.
- resolved Jan 07, 2025, 03:45 PM UTC
We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.
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