Resolved after 5 hours 52 minutes, affecting Connex for QuickBooks - QuickBooks Online Users, on May 3, 2025.
Some QuickBooks Online users cannot sync and they get this error: Error message for support: System.NullReferenceException: Object reference not set to an instance of an object. at ConnexForQuickBooks.SellingChannels.Provider.Helpers.ConnexSellingChannel..ctor(IConnectionSettingRepository connectionSettingRepository, ConnectionSettings settings) in E:\GIT_Code\CFQB_Prod\cfqb-backend\SellingChannels We are aware of the problem and we are working on a resolution.
Affected components
Update timeline
- identified May 03, 2025, 05:26 PM UTC
Some QuickBooks Online users cannot sync and they get this error: Error message for support: System.NullReferenceException: Object reference not set to an instance of an object. at ConnexForQuickBooks.SellingChannels.Provider.Helpers.ConnexSellingChannel..ctor(IConnectionSettingRepository connectionSettingRepository, ConnectionSettings settings) in E:\GIT_Code\CFQB_Prod\cfqb-backend\SellingChannels We are aware of the problem and we are working on a resolution.
- resolved May 03, 2025, 11:19 PM UTC
This incident has been resolved.
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