Resolved after 8 hours 11 minutes, affecting Billing, on August 4, 2026.
Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.
Affected components
Update timeline
- investigating Aug 04, 2026, 06:48 PM UTC
Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to [email protected] and you can monitor the service status via: http://status.thinq.com
- identified Aug 04, 2026, 07:15 PM UTC
Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
- monitoring Aug 04, 2026, 09:50 PM UTC
Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
- resolved Aug 05, 2026, 03:00 AM UTC
Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.
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