Resolved after 6 hours 43 minutes, affecting Cohesity Cloud Services Portal, on November 18, 2025.
Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.
Affected components
Cohesity Cloud Services Portal
Update timeline
- investigating Nov 18, 2025, 10:20 PM UTC
We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.
- monitoring Nov 18, 2025, 11:04 PM UTC
Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.
- resolved Nov 19, 2025, 05:03 AM UTC
This incident has been resolved.
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