Resolved after 3 hours 46 minutes, affecting Cohesity Cloud Services Portal and Data Protect delivered as a Service and 1 more, on January 7, 2026.
A fix has been deployed, and we are closely monitoring the situation.
Affected components
Update timeline
- investigating Jan 07, 2026, 09:40 PM UTC
We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
- investigating Jan 07, 2026, 09:58 PM UTC
We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.
- identified Jan 07, 2026, 10:18 PM UTC
We have identified the issue and are working on a fix. We will keep you updated on the progress.
- monitoring Jan 07, 2026, 10:41 PM UTC
A fix has been deployed, and we are closely monitoring the situation.
- resolved Jan 08, 2026, 01:27 AM UTC
This incident has been resolved.
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