Cohesity incident
CCS - Source Refresh and New Cloud Source Additions Currently Not Working
Resolved after 14 days 13 hours, affecting Data Protect delivered as a Service, on March 4, 2026.
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
Affected components
Update timeline
- investigating Mar 04, 2026, 03:20 AM UTC
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
- investigating Mar 04, 2026, 04:14 AM UTC
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
- identified Mar 04, 2026, 10:11 PM UTC
We are currently implementing a fix for this issue.
- monitoring Mar 04, 2026, 11:12 PM UTC
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
- monitoring Mar 06, 2026, 06:04 PM UTC
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
- resolved Mar 18, 2026, 04:24 PM UTC
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
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