Cognito Forms incident

Website Outage

Resolved after 1 hour 13 minutes, affecting Website and Forms, on April 1, 2025.

resolved Apr 01, 2025, 07:53 PM UTC

This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding.

Started
Apr 01, 2025, 06:40 PM UTC
Resolved
Apr 01, 2025, 07:53 PM UTC
Duration
1h 13m
Detected by Pingoru
Apr 01, 2025, 06:40 PM UTC

Affected components

Website and Forms

Update timeline

  1. investigating Apr 01, 2025, 06:40 PM UTC

    We are currently investigating reports of an outage affecting the ability for some customers to access our website.

  2. identified Apr 01, 2025, 06:57 PM UTC

    We experienced degraded performance due to an unexpected spike in traffic that impacted server availability. Our team has identified the root cause and is actively working to restore full performance.

  3. monitoring Apr 01, 2025, 07:13 PM UTC

    The issue has been fully resolved, and the website is performing normally. We’re continuing to monitor closely and are reviewing options to prevent similar issues in the future. Thank you for your patience.

  4. resolved Apr 01, 2025, 07:53 PM UTC

    This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding.

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