Cognito Forms incident

Email Delay

Resolved after 10 hours 49 minutes, affecting Email, on July 14, 2025.

resolved Jul 14, 2025, 01:39 PM UTC

Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time.

Started
Jul 14, 2025, 02:50 AM UTC
Resolved
Jul 14, 2025, 01:39 PM UTC
Duration
10h 49m
Detected by Pingoru
Jul 14, 2025, 02:50 AM UTC

Affected components

Email

Update timeline

  1. identified Jul 14, 2025, 02:50 AM UTC

    We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.

  2. identified Jul 14, 2025, 12:45 PM UTC

    We are continuing to work on a fix for this issue. We apologize for the delay and thank you for your patience.

  3. monitoring Jul 14, 2025, 01:10 PM UTC

    We’ve implemented a fix for the email delay issue and are currently monitoring the results to ensure everything is working as expected.

  4. resolved Jul 14, 2025, 01:39 PM UTC

    Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time.

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