Code 42 incident

We are investigating an issue where alert rules and risk indicators may not be correctly generated and applied in a small subset of customer accounts.

Resolved after 9 days 13 hours, affecting Incydr - console.us.code42.com and Incydr - console.us2.code42.com and 1 more, on October 16, 2026.

monitoring Oct 20, 2026, 07:38 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 16, 2026, 10:34 PM UTC
Resolved
Oct 26, 2026, 11:42 AM UTC
Duration
9d 13h
Detected by Pingoru
Oct 16, 2026, 10:34 PM UTC

Affected components

Incydr - console.us.code42.comIncydr - console.us2.code42.comIncydr - console.us7.code42.comIncydr - console.au.code42.comIncydr - console.ca.code42.comIncydr - console.de.code42.comIncydr - console.ie.code42.comIncydr - console.uk.code42.comIncydr - console.za.code42.comIncydr - console.sg.code42.com

Update timeline

  1. investigating Oct 16, 2026, 10:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2026, 07:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 26, 2026, 11:42 AM UTC

    This incident has been resolved.

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